Douglas Brown, Director of Technology, Compass Group
Having quality, intelligent, and cost-effective restaurant POS software is one of the topmost priorities for the restaurant business.
The restaurant management software firms use essential to their business' success. Several owners and managers get caught up in the human aspect of management, but if the software being used isn't user-friendly, it is a disservice. The essentiality of integrated restaurant management software systems is often overlooked in the restaurant business. There are many features that every restauranteur should look for while selecting restaurant POS software.
Here are a few must-have features the restaurant POS software requires to help them become more profitable while also assisting employees to become more efficient.
Table Service Management
Managing the customer's reservations is essential, and hence it becomes significant for the restaurant management software to have a built-in table management feature. Table service management is essential to manage their front-of-house operations. It will aid firms in knowing the status of the tables at any given time. For instance, which tables are available, occupied, or getting cleared at what times.
Intelligent Reporting and Analytics
Having a good reporting infrastructure is critical to get a clear picture of the business. Most systems have KPI reports within the software, but firms might need more detailed custom reports with evolving business needs.
So, it's better to select a POS system that enables firms to have custom reporting or 3rd party integration for more specific information. Data analysis plays a vital role in the decision-making process for modern business, and it makes sense to look for a system that covers the restaurant business.
The restaurant business needs speed. No matter how good the food is, if customer service isn't up to the mark, patrons will leave disappointed. Automating the order process is a good method to make customer service speed fast. Automation also enables firms to manage the order-taking process with lesser staff. Apart from automation, the software also requires a seamless to use interface, and the system's performance should be best. Having a bad user interface can be a significant hurdle between firms and speed.